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What is the Plug & Play Box?Do I have to pay an installation fee for the Plug & Play Box?What do I do if I have technical issues with the Plug & Play Box?What is the recommended internet speed for the Ultra/Ulti Plug & Play Box?Can I cancel my Plug & Play Box subscription if I have received my Plug & Play Box and Astro SIM card?How do I get the Ultra/Ulti Plug & Play Box?Can I request for an installer to install my Plug & Play Box?How do I know if I have successfully subscribed to the Astro subscription pack with Plug & Play Box?What is the warranty on the Ultra/Ulti Plug & Play Box?Do I get a rebate for the channels I'm unable to watch with the Plug & Play Box?How do I pay for the Plug & Play Box activation fee?What should I do if I am unable to activate my Plug & Play Box?What should I do if I have yet to receive my Plug & Play Box?How do I receive the Plug & Play Box and Astro SIM card?How do I track my delivery status?What should I do if the Ultra/Ulti Plug & Play Box/Astro SIM card is faulty?I am an existing Astro IPTV customer, how should I connect my Plug & Play Box to the internet?What should I do once I have received both my Plug & Play Box and Astro SIM card?I'll be moving to a new home after activating the Plug & Play Box, do I need to pay the activation fee again?Why am I being charged a fee as I'm installing it on my own?Why are some shows/channels unavailable on my Plug & Play Box even though they are part of my subscription?
Pixelation or Distortion Picture - Ultra Box / Ulti BoxI can't connect my Ultra Plug & Play Box to Wi-Fi. What should I do to fix this?Please insert the correct Astro SIM Card with the arrow facing down. (CA 1)Service Currently Not Availabe (SCNA) Error on Certain Channels - Ultra / Ulti BoxFixing Blank Screen on Ultra/Ulti BoxWhat do the different light colours on my Ultra Box or Ulti Box mean?No Audio - Ultra Box / Ulti BoxBlank screen after change resolution - Ultra BoxService Currently Not Available (SCNA) - Ultra Box / Ulti BoxBox No Power - Ultra / Ulti BoxNetwork Connection Not Available (NCNA) - Ultra Box / Ulti BoxUnable to play Video (HDCP Failed) - Ultra / Ulti BoxPlease insert the correct Astro SIM Card with the arrow facing down. (CA 14)Connectivity issue (Unable to connect to Wi-Fi/Unable to Connect to VOD/cPVR @ Home Menu/Ultra Box Offline with Error Message)Non Astro SIM Card has been inserted. Please insert the correct Astro SIM Card with the chip facing down. (CA 25)Please insert the correct Astro SIM Card with the arrow facing down. (CA 2)Slow Loading or Buffering at recording, On Demand or Play from startWe apologise for the service interruption (CA 6)Box Hang at Channel - Ultra Box / Ulti Box
Am I eligible for the Ulti Box?What is the new user interface on the Ulti Box?How much is the installation fee for the Ulti Box?I already have the Ulti Box. How do I use all the new features?Can I watch 4K UHD programmes on the Ulti Box?What is Ulti Box?Where can I get more information or sign up for the Ulti Box?
Am I eligible for the Ultra Box?I already have Ultra Box. How do I use all the new features?What is "Kids Friendly Profile"?What is the Multi-User Profile (MUP) feature?What is the new user interface on the Ultra Box?What is 4K UHD? Tell me about the UHD content available with the Ultra Box.What is Ultra Box?Where can I get more information or sign up for the Ultra Box?
Connect to new Wi-Fi connection - Ultra Box / Ulti BoxSet HDMI audio - Ultra Box / Ulti BoxRestore factory settings - Ultra Box / Ulti BoxRemove channel from favourite list - Ultra Box / Ulti BoxRun Test ConnectionAdd channel to favourite list - Ultra Box / Ulti BoxUpdate Satellite Frequency - Ultra / Ulti BoxChange audio delay - Ultra Box / Ulti BoxLNB Setup - Ultra Box / Ulti BoxSet Parental Control - Ultra Box / Ulti BoxChange audio language - Ultra Box / Ulti BoxLock channel - Ultra Box / Ulti BoxRun network diagnostics - Ultra Box / Ulti BoxSoftware Update - Ultra / Ulti BoxView STB Diagnostics - Advanced Diagnostics (Ultra Box / Ulti Box)View STB Diagnostics - Network Diagnostics (Ultra Box / Ulti Box)Refresh signal of your Astro boxCheck Software Version StatusRefresh Box setting (Clear NVRAM) - Ultra / Ulti BoxPerform Pause function on Live program - Ultra BoxSatellite Diagnostics - Ultra Box / Ulti BoxTest Satellite Frequency - Ultra and Ulti BoxView STB Diagnostics - Household Diagnostics (Ultra Box / Ulti Box)View STB Diagnostics - General Diagnostics (Ultra Box / Ulti Box)Change master PIN - Ultra Box / Ulti BoxInstallation Setup - Plug and Play Mode - Ultra Box / Ulti BoxSet S/PDIF Audio - Ultra Box / Ulti BoxUnlock channel - Ultra Box / Ulti BoxChange menu language - Ultra Box / Ulti BoxSet TV to sync to Astro remote control - Ultra Box / Ulti BoxInstallation Setup - Satellite Mode - Ultra Box / Ulti BoxChange standby mode - Ultra Box / Ulti BoxProfile selection on StartupChange subtitles language - Ultra Box / Ulti BoxUpdate Profile PictureChange TV settings - Ultra Box / Ulti BoxUpdate Profile NameChange video resolution settings - Ultra Box/ Ulti BoxDelete ProfileAdd New ProfileSwitch from Kids to Adult Profile
Blank Screen / No Video / Blue Screen / No Signal - HD enabled BoxPlease ensure that your Astro Smart Card is fully inserted (S1) - HD enabled BoxService Currently Not Availabe (SCNA) Error on Certain Channels - HD Enabled BoxYou have inserted the wrong smart card. Please insert the correct Smart Card (S14) - HD enabled BoxPixelation or Distortion Picture - HD enabled BoxPlease insert the correct Astro Smart Card with the arrow facing up (S25) - HD enabled BoxService Currently Not Available (SCNA) - HD enabled BoxBox hang at channel - HD enabled BoxNo Audio - HD enabled BoxPlease insert the correct Astro Smart Card with the arrow facing up (S2) - HD enabled BoxBox No Power - HD enabled BoxUnable to play Video (HDCP Failed) - HD enabled BoxThis channel is not included in your subscription (TCINIIYS) - HD enabled BoxPlease insert the correct Astro Smart Card with the arrow facing up (S32) - HD enabled BoxBox not responding to remote control - HD enabled BoxWe apologise for the service interruption (WAFTSI) - HD enabled BoxPVR functionality not available - HD enabled Box
Change & check the resolution setting - HD enabled BoxNew Installation setting - HD enabled BoxRefresh Box setting (Clear NVRAM) - HD enabled BoxSet TV to sync to Astro remote control - HD enabled BoxTest Satellite Frequency- HD enabled BoxRefresh signal of your box - HD enabled BoxRestore factory settings - HD enabled BoxSoftware Update - HD Enabled BoxUpdate Satellite Frequency - HD enabled BoxChange auto standby setting - HD enabled BoxChange Digital Audio Settings - HD enabled BoxChange menu language and subtitles - HD enabled BoxChange TV display setting - HD enabled BoxCheck future recording - HD enabled BoxCheck HDMI connection status from STB Diagnostics page - HD enabled BoxCheck IP Diagnostics - HD enabled BoxCheck LNB type - HD enabled BoxCheck physical smart card number and serial number from box - HD enabled BoxCheck signal level - HD enabled BoxCheck smart card status from STB Diagnostics - HD enabled Box
