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Unable to play Video (HDCP Failed) - HD enabled Box

“If your Astro box displays an error message on your TV that says:
"HDCP copy protection failed. Please ensure that your TV and HDMI cable are HDCP approved (60)"
Error code: 60

Try the troubleshooting steps below:


STEP 1
Switch off the power of your box and make sure that the adapter’s power light is off.



STEP 2
Unplug the HDMI cable from your TV and plug it back in securely to other available HDMI port.



STEP 3
Switch on the power for your box and make sure that the adapter’s power light is on.
Please wait for 5 minutes.



STEP 4
Turn on your box. Do select the correct TV input.
You should no longer be experiencing this problem.

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