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ERR-601, ERR-1409 - Playback of Linear Channels/VOD from external device (Casting/Mirror)

Please check if you are streaming on a supported device. Astro GO is only applicable within the supported platforms; mobile devices (phones and tablets) and web browsers.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

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ERR-1001, ERR-001 - A problem occurred during playback

ERR-002 - Reached the maximum number of simultaneous video streams across devices for one account

ERR-006 - Please check your router settings. Your IP address is restricted

ERR-007 - Streaming on Astro GO while being connected to a VPN

ERR-008 - You are attempting to play a content that is not part of your subscription

ERR-1300, ERR-014 - A problem occurred during playback

ERR-009 - You are not subscribed to this content

ERR-701- Issues launching or loading the app

ERR-204 - Registered device count reached to Maximum number

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