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ERR-006 - Please check your router settings. Your IP address is restricted

This error indicates that you are streaming on Astro GO while being connected to Static or Fixed IP. Alternatively, you can try accessing Astro GO via Hotpot.

If you still facing the same issue, proceed to submit report via WhatsApp or Feedback Form.

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ERR-1001, ERR-001 - A problem occurred during playback

ERR-002 - Reached the maximum number of simultaneous video streams across devices for one account

ERR-007 - Streaming on Astro GO while being connected to a VPN

ERR-008 - You are attempting to play a content that is not part of your subscription

ERR-601, ERR-1409 - Playback of Linear Channels/VOD from external device (Casting/Mirror)

ERR-1300, ERR-014 - A problem occurred during playback

ERR-009 - You are not subscribed to this content

ERR-701- Issues launching or loading the app

ERR-204 - Registered device count reached to Maximum number

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