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ERR-1300, ERR-014 - A problem occurred during playback

You may still be using an older version of the Astro GO. To resolve this issue, please go to your respective app store and update your Astro GO app.

If you are still having issues, proceed to submit report via WhatsApp or Feedback Form.

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ERR-1001, ERR-001 - A problem occurred during playback

ERR-002 - Reached the maximum number of simultaneous video streams across devices for one account

ERR-006 - Please check your router settings. Your IP address is restricted

ERR-007 - Streaming on Astro GO while being connected to a VPN

ERR-008 - You are attempting to play a content that is not part of your subscription

ERR-601, ERR-1409 - Playback of Linear Channels/VOD from external device (Casting/Mirror)

ERR-009 - You are not subscribed to this content

ERR-701- Issues launching or loading the app

ERR-204 - Registered device count reached to Maximum number

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