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Online Exclusive Deals!

Get the TV packs with more savings when you buy online color!

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Do I need to return non-Ultra Box or Ulti Box?

For other boxes, customers are advised to recycle them at registered collection centres for proper handling and management of e-waste in an environmentally sound manner. Click here to find a registered collection centre nearby.

For all recycling-related questions, please click here.

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Besides my Astro Box, what other items do I need to return to Astro after service termination?

I subscribed to Ultra Box/Ulti Box with Broadband (DBB), and I have terminated my services. What should I do?

Do I have to print or fill in any forms before handing my Ultra Box or Ulti Box to the appointed courier agent?

Do I need to bear any shipping cost for my Ultra Box or Ulti Box return?

How long will it take before I am charged the RM 100 fee and how do I know if I have been charged for it?

What happens if I lose my Ultra Box, Ulti Box?

Can I still return the Ultra Box and Ulti Box after I have been charged the fees?

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