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Can I return my Ultra Box or Ulti Box at City-Link without the box?

We would highly recommend for you to pre-pack your Astro Box equipment before taking it to our courier partner branch. However, if you unable to pre-pack the Astro Box, you can bring the equipment to the nearest courier partner branch for assistance.

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Why do I need to return the Ultra Box or Ulti Box and the SIM Card?

How do I return my Ultra Box or Ulti Box and SIM Card?

Do I need to return non-Ultra Box or Ulti Box?

Besides my Astro Box, what other items do I need to return to Astro after service termination?

I subscribed to Ultra Box/Ulti Box with Broadband (DBB), and I have terminated my services. What should I do?

Do I have to print or fill in any forms before handing my Ultra Box or Ulti Box to the appointed courier agent?

Do I need to bear any shipping cost for my Ultra Box or Ulti Box return?

How long will it take before I am charged the RM 100 fee and how do I know if I have been charged for it?

What happens if I lose my Ultra Box, Ulti Box?

Can I still return the Ultra Box and Ulti Box after I have been charged the fees?

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