What is the process of terminating Astro account?

Below will be the process to terminate Astro account:

1. Account holder to give 30-day notice period for account termination.
1. Account will be scheduled for termination 1 (one) day before customer’s billing cycle date.
1. After account terminated, there will be a collection of Ultra/Ulti box and Broadband Equipment.

Notes: You need to settle the outstanding balance and penalty (if any)

Ultra/Ulti Box retrieval:

• West Malaysia except for East Malaysia, Tioman, Labuan and Langkawi – Courier partner will contact customer for box retrieval.
• East Malaysia, Tioman, Labuan and Langkawi – Installer will do the box retrieval.
• For other than Ultra/Ulti box, refer to recycle information here.

Broadband Equipment retrieval:

• Installer will do the equipment retrieval.