What happens if I do not receive any SecureGo notification alert to authorise transactions or if my phone freezes?

Ensure that your push notification is enabled for My Astro app for a smooth transaction authorisation process or follow these steps if you still don't receive the alerts: 

Launch the My Astro app, tap the gear icon on top right of the screen to go to Manage. Under Settings, tap on SecureGo.

Tap on Authorisation and you will be able to see pending transaction details .

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What is SecureGo?

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Can I register for SecureGo on two different devices?

How do i register for SecureGo?

How do I use SecureGo if I perform a transaction on a different device?

Do all of my transactions require SecureGo authorisations?

Previously I have activated SecureGo on my current device and have later on uninstalled the My Astro app. Do I need to reactivate SecureGo again?

I have recently changed or lost my device, can I re-register for SecureGo?

How do I use SecureGo to authorise transactions and is there a time limit?

Do I need an internet connection to approve transactions with SecureGo?

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