Updating your mobile number via your Set Top Box (STB)

If you’re facing issues updating your mobile number via My Astro, here’s how you can update your mobile number through your Set Top Box (STB).

• Follow Method A if your box uses a satellite dish (Applicable to all boxes).
• Follow Method B if you are on Ultra or Ulti box that is connected to the internet.
• If your box has both, either method will work.

Method A:

1. Switch on your box and navigate to Channel 105 OR Channel 201 OR Channel 308 OR Channel 802.
1. Press on the red button on your Astro remote control and a QR code will be displayed on your screen.
   
1. Scan the QR code on a mobile device.
1. On the newly opened webpage, please enter your new mobile number.
   
1. To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
   
1. Please enter the OTP sent to the new mobile number.
   
1. Once the OTP is verified, your mobile number will be updated.
   

Method B:

1. Switch on your box and launch My Astro through the top menu or from the ‘Apps’ section.
1. Once you are in My Astro, press the yellow button on your Astro remote control to visit your ‘Account details’.
   
1. Press the down button to view ‘Personal info’.
   
1. Press the left button and focus on the edit icon for mobile number, press on "OK" to change your contact details.
   
1. To verify your identity, please enter the last 6 digits of the Astro account holder’s MyKad/Passport.
   
1. Please enter your new mobile number.
   
1. Please enter the OTP sent to the new mobile number.
   
1. Once the OTP is verified, your mobile number will be updated.
   

If you’re still unable to update your mobile number, kindly reach out to us via our Feedback Form and a representative from our team will get in touch to assist you soon.