The following words or expression shall have the following meanings, unless the context otherwise requires:

"Astro" means MEASAT Broadcast Network Systems Sdn Bhd (Company No. 199201008561 (240064-A).

"Astro Fibre Application Form" means the application form completed by a Customer confirming their application to subscribe to the Astro Fibre Services.

"Astro Fibre Agreement" means the agreement between Astro and the Customer constituted by Astro’s acceptance of the Customer’s offer to subscribe to the Astro Fibre Services in the Astro Fibre Application Form, including these Astro Fibre Terms and Conditions and any Campaign Terms and Conditions, as applicable.

"Astro Fibre Equipment" means any equipment provided by or on behalf of Astro and includes such equipment leased to Customer or installed at the Customer’s address stated in the Astro Fibre Application Form which enables the Customer to gain access to the internet and WiFi connectivity and receive the Astro Fibre Services, comprising of any and all of the following: fibre modem, wireless router, Mesh WiFi or such other equipment provided by Astro from time to time.

"Astro Fibre Services" means the standalone high-speed broadband service provided by Astro to the Customer in consideration of the Astro Fibre Subscription Fees.

"Astro Fibre Subscription Fees" means the cumulative fees payable by the Customer to Astro for the Astro Fibre Services, which may vary depending on the subscription plan chosen by the Customer.

"Customer" means the person named in the Astro Fibre Application Form who is subscribing to the Astro Fibre Services in accordance with the Astro Fibre Agreement.

"Customer’s Astro Account" means the Customer’s account maintained with Astro containing details and information of the Customer and services provided by Astro to the Customer.
 
"Government Tax" means any applicable sales tax, service tax or tax of a similar nature.

"Minimum Subscription Period" shall have the meaning ascribed to it in Clause 5.1 herein.

"Personal Data" means personal data and other information collected by Astro from the Customer, including all information and details in relation to the Astro Fibre Services provided by the Customer to Astro.

Unless the context otherwise requires: (i) words denoting the singular shall include the plural and vice versa; and (ii) words denoting any one gender shall include all genders.
 
The words “including”, “include”, “for example”, “in particular” and words of similar effect shall not limit the general effect of the words which precede them.

1. Astro Fibre Equipment will be provided to the Customer when subscribing to the Astro Fibre Services to enable the usage of the Astro Fibre Services.
    
2. For service improvement and troubleshooting purposes, Astro reserves the right to access remotely any of the Astro Fibre Equipment or any other equipment used by the Customer for collection of data on key performance indicators, wireless router performance and total service performance.
    
3. The Customer shall promptly notify Astro if the Astro Fibre Equipment is damaged, lost or stolen. If the Astro Fibre Equipment is damaged, lost or stolen while under the Customer’s custody or becomes faulty due to the Customer’s own act, negligence or omission, Astro reserves the right to charge the Customer the cost of the Astro Fibre Equipment as may be prescribed by Astro from time to time. The Customer may visit Astro’s official website at www.astro.com.my for further information on the cost of Astro Fibre Equipment.
    
4. In the event the Astro Fibre Services are discontinued or terminated at any time for any reason whatsoever either by the Customer or Astro in accordance with Clause 8 herein, the Customer shall allow Astro and/or its authorised agents to retrieve the Astro Fibre Equipment from the Customer’s premises, failing which Astro reserves the right to charge and the Customer shall be liable to pay Astro the cost of the Astro Fibre Equipment. The Customer shall return and surrender the Astro Fibre Equipment to Astro in the same condition as when they were initially provided to the Customer, fair wear and tear excepted, failing which, the Customer shall be liable to pay Astro the cost of the Astro Fibre Equipment as may be prescribed by Astro from time to time.
    
5. The Customer shall not resell or sublet the Astro Fibre Equipment to anyone.
    
6. Add-ons
   • The Customer may subscribe to additional add-ons, including the Mesh WiFi add-on.
   • Mesh WiFi Add-On: the Customer is eligible to a maximum of five (5) units of Mesh WiFi per Customer’s Astro Account.
   • The Customer shall be responsible for any additional payments applicable to any additional add-ons.
   • Any cancellation or termination of a Mesh WiFi add-on will not be subject to any cancellation fee.
   • The Customer shall return the Mesh WiFi in accordance with Clause 3.4 upon termination of the Mesh WiFi add-on subscription.
   • Astro reserves the right to charge the Customer the cost for the damaged, lost or stolen Mesh WiFi in accordance with Clause 3.3.

1. The Customer agrees to schedule an appointment with Astro for the installation of Astro Fibre Equipment and activation of the Astro Fibre Services (subject to availability). Any cancellation by the Customer within forty-eight (48) hours prior to the scheduled appointment for installation and activation will be subject to a cancellation charge of RM200 (excluding any Government Tax) or at the rate as may be prescribed by Astro from time to time.
    
2. The Customer (or a person authorised by the Customer) shall be present during such installation and activation works and sign off on the completion of the installation and activation process. The Customer shall ensure that the premises are already equipped with the requisite basic infrastructure to enable the installation of the Astro Fibre Equipment and activation of the Astro Fibre Services.
    
3. Unless stated otherwise, installation of the Astro Fibre Equipment shall be free for the Customer. Non-standard installation, including installation of any wiring or cabling at the interior or exterior of the Customer’s premises shall be subject to an additional installation fee and charges depending on the requirements, which shall be paid directly by the Customer to the authorised Astro installer, upon completion of the non-standard installation at the Customer’s premises.
    
4. Any installation required shall be conducted by Astro’s authorised installer. Astro will not be responsible or liable for any installation conducted by any unauthorised third party.
    
5. The Customer agrees and acknowledges that the installation process may require construction works such as minimum drilling and surface run cabling at the Customer’s premises. In the event the Customer does not agree to such installation process, the Customer agrees and acknowledges that Astro shall have the right to (i) cancel the installation of Astro Fibre Equipment; (ii) not activate the Astro Fibre Services; and (iii) claim from the Customer for any costs incurred in sending the Astro’s authorised installer to the Customer’s premises.
   
    
6. Upon activation of the Astro Fibre Services, the Astro Fibre Equipment (including the wireless router) will be assigned with a Private Internet Protocol (IP) address version IPv4 or IPv6 by default. When made available, the Customer will have the option to subscribe to a Public Internet Protocol (IP) address.
    
7. If the Customer wishes to relocate or transfer the Customer’s subscription to a new address, the Customer may request to do so subject to the following terms:
   • ​​Relocation Within Serviceable Area
     • Within Minimum Subscription Period:
       • The Customer will be re-contracted to a new twenty-four (24) months subscription and a standard relocation fee of RM500 (excluding any Government Tax) will apply. Astro may, at its sole discretion, waive or revise such relocation fee provided that the Customer has subscribed to the Astro Fibre Services for a period of at least 6 months prior to the request for relocation or transfer.
     • After the expiry of Minimum Subscription Period:
       • The Customer will be re-contracted to a new twenty-four (24) months subscription only. No relocation fee applies.
   • Relocation Within Non-Serviceable Area
     • ​Within Minimum Subscription Period:
       • the Astro Fibre Services shall be terminated and an early cancellation fee as prescribed in Clause 5.2 herein shall apply for any early termination of the Astro Fibre Services prior to the expiry of the Minimum Subscription Period.
     • After the expiry of Minimum Subscription Period:
       • the Astro Fibre Services shall be terminated and no cancellation fee applie
          
8. Astro may approve the Customer’s request for relocation or transfer if it is within a serviceable area and the Customer shall schedule an appointment with Astro for the installation of Astro Fibre Equipment and activation of the Astro Fibre Services at the new relocated area in accordance with Clauses 4.1 and 4.2 herein. Astro reserves the right to impose any additional terms and conditions or requirements for any request for relocation or transfer.
    
9. Notwithstanding the foregoing, Astro reserves the right to terminate the Astro Fibre Services if the Customer wishes to relocate to a non-serviceable area.

1. The minimum subscription period for the Astro Fibre Services is twenty-four (24) continuous months from the activation date of the Astro Fibre Services ("Minimum Subscription Period").
    
2. Early termination of the Astro Fibre Services by the Customer prior to the expiry of the Minimum Subscription Period shall be subject to a cancellation fee of RM100.00 (excluding any Government Tax) x the remaining months of the Minimum Subscription Period or at the rate as may be prescribed by Astro from time to time.
    
3. Upon expiry of the Minimum Subscription Period, the Astro Fibre Services shall continue to be provided to the Customer and the Customer shall continue to pay the Astro Fibre Subscription Fees unless termination is made by either the Customer or Astro in accordance with Clause 8 herein.

1. The Customer may choose to upgrade or downgrade the Astro Fibre Services subscription package/plan by raising a request to Astro for approval.
    
2. If the request for change is made during the Minimum Subscription Period or after the expiry of the Minimum Subscription Period, and Astro approves the Customer’s request for a downgrade or upgrade, the Customer will be re-contracted to a new twenty-four (24) months subscription period upon such downgrade or upgrade of the Astro Fibre Services package/plan becoming effective.
    
3. Astro reserves the right to impose any additional terms and conditions or requirements for any request to upgrade or downgrade the Astro Fibre Services subscription package/plan.

1. All prices for the Astro Fibre Subscription Fees exclude Government Tax.
    
2. Non-Malaysian Customer without any active Customer’s Astro Account will be required to pay a deposit of RM500.00 or any amount as may be prescribed by Astro from time to time, upon subscription of the Astro Fibre Services. Subject to Clause 5 and Clause 7.10 herein, the said deposit will be returned to the Customer upon termination of the Astro Fibre Services.
    
3. The Customer may elect to pay the Astro Fibre Subscription Fees on a monthly basis or on such other basis as Astro may allow from time to time. The Astro Fibre Subscription Fees must be paid in full for such period which the Customer has elected, either by cash, cheque, money order or bank draft. The Customer may also elect to pay the Astro Fibre Subscription Fees by using credit card or via a direct debit from the Customer’s bank account by authorising Astro to do so in the Astro Fibre Application Form.
    
4. A Customer who has registered for auto-debit payment via a credit or debit card is eligible for auto-debit rebates of RM5.00 x twenty-four (24) months. The aforesaid rebate will be credited into the applicable active Customer’s Astro Account on a monthly basis.
    
5. Astro will send to the Customer a statement of account for the Astro Fibre Subscription Fees on a monthly basis but the Customer shall be responsible for prompt payment regardless of whether the Customer receives the statement of account or not. Any statement of account shall be deemed to be accepted by the Customer after thirty (30) days from the date thereof and the Customer shall not thereafter be entitled to raise any objection in relation to the same.
    
6. Nothing herein shall preclude Astro from correcting at any time any error or discrepancy in the amount stated in the statement of account.
    
7. In addition to the Astro Fibre Subscription Fees, the Customer’s payment shall include all bank charges, commissions, Government Tax or tax of similar nature, where applicable. The Customer shall pay Astro all fees, penalties and handling charges for cheques made payable to Astro and returned unpaid by the Customer’s bank. In addition, the Customer shall pay all reasonable costs and attorneys’ fees incurred by Astro in recovering any amounts due from the Customer.
    
8. Overdue Payments. For every thirty (30) days that the Customer’s Astro Account is overdue by an amount of more than RM10.00, Astro reserves the right to charge the Customer a late payment fee of RM10.00 (excluding any Government Tax) to the Customer’s Astro Account for administrative costs. In addition, Astro reserves the right to suspend or terminate the Customer’s access to the Astro Fibre Services at any time without notice to the Customer, if payments are not received when due.
    
9. Astro may at its discretion appoint any third party to perform its billing services in relation to the Astro Fibre Services.
    
10. Astro may also set-off any amounts credited to the Customer against any amounts the Customer owes to Astro.

1. Astro shall have the right, in its sole discretion and without notice, to suspend or terminate the Customer’s access to the Astro Fibre Services if the Customer breaches any of the undertakings, representations or warranties referred to in Clause 11 herein or any other term of the Astro Fibre Agreement.
    
2. Subject to Clause 5, the Customer may suspend or terminate the Astro Fibre Services by giving at least thirty (30) days written notice to Astro.
    
3. If the Astro Fibre Services are suspended or terminated either by Astro pursuant to Clause 8.1 or by the Customer pursuant to Clause 8.2, the Customer shall remain liable to pay: (i) the full Astro Fibre Subscription Fee for the entire billing month in which the suspension or termination occurred; (ii) all amounts due from the Customer prior to such suspension or termination; and (iii) the cancellation fee referred to in Clause 5.2 if the suspension or termination is made prior to the expiry of the Minimum Subscription Period. The Customer is required to inform Astro once such payment is made by the Customer to Astro under this Clause 8.3 or Clause 8.4 below by calling in to 03-9543 3838.
    
4. In order to reactivate the Astro Fibre Services following suspension, the Customer will be charged an administrative fee at a rate as specified by Astro from time to time and all due amounts must be paid before the Astro Fibre Services can be reactivated. To enjoy the same price and any other offer which the Customer had opted for prior to the suspension of the Astro Fibre Services, the Customer is required to inform Astro accordingly.
    
5. Notwithstanding the above, Astro may in its sole discretion and without any liability to the Customer suspend or terminate the Customer’s access to the Astro Fibre Services at any time without cause and in such case the Customer will be responsible only for payment of Astro Fibre Subscription Fees up to the date of such suspension or termination and any amounts due prior to such date.
    
6. All Astro Fibre Equipment must be returned to Astro in accordance with Clause 3.4 upon termination of the Astro Fibre Services.
    
7. Astro has the right to temporarily or permanently control or restrict the Customer’s online activities to protect Astro’s networks and maintain its quality of services for all Customer, where such activities may have a detrimental effect on other Customer’s quality of service.
    
8. Astro may modify or temporarily suspend the Astro Fibre Services, or any part of it, to the extent necessary for Astro to carry out maintenance, technical repair, enhancement or emergency work.

GENERAL TERMS AND CONDITIONS GOVERNING ASTRO FIBRE SERVICES
 

1. Subject to acceptance by Astro of the Customer’s application for the Astro Fibre Services, Astro agrees to provide the Astro Fibre Services to the Customer, in accordance with the terms and conditions of the Astro Fibre Agreement. Upon submission of the Astro Fibre Application Form by the Customer, Astro shall conduct a verification and confirmation exercise to determine: (i) the accuracy of the Customer’s information prior to providing the Astro Fibre Services at the designated residential address as specified in the Astro Fibre Application Form; (ii) whether the Customer’s premises is located within a serviceable area; and (iii) the credit worthiness of the Customer. Astro reserves the right to refuse or reject the Customer’s application to subscribe to the Astro Fibre Services without assigning any reason thereto.
    
2. The Customer shall only use the Astro Fibre Services at the residential address that the Customer has provided in the Astro Fibre Application Form.
    
3. The Customer shall use the Astro Fibre Services for lawful purposes and in accordance with Astro’s Fair Usage Policy set out in Annexure 1 herein.

1. Astro shall be entitled at its sole discretion to revise the Astro Fibre Services and the Astro Fibre Subscription Fees at any time and will use reasonable endeavours to notify the Customer of such revisions.
    
2. Astro reserves the right and shall be entitled at any time to alter, modify, restore, investigate, troubleshoot, update, enhance, upgrade or make changes to the Astro Fibre Services and/or Astro Fibre Equipment; or (ii) revise or terminate any existing rebate, discount, or promotional offer received by the Customer in the event the Customer changes their Astro Fibre Services subscription package/plan or purchases other services from Astro.
    
3. Astro shall be under no liability whatsoever to the Customer if any of the rights reserved in Clause 10 are exercised by Astro, and the Customer shall remain liable to pay the Astro Fibre Subscription Fees in full.
    
4. Astro also reserves the right at any time and from time to time to amend the Astro Fibre Agreement, including these Astro Fibre Terms and Conditions and any Campaign Terms and Conditions, at its sole discretion. Such amendments will take effect as from such date as Astro may determine. The Customer may be notified of such amendments in accordance with Clause 13.2 herein.
    

5. The Customer’s continued use of the Astro Fibre Equipment and/or subscription to the Astro Fibre Services will constitute an irrevocable and unconditional acceptance of the amendments stated in Clause 10.4 above. If the Customer is not agreeable to any of the terms of the Astro Fibre Agreement, including any amendments thereof, the Customer may terminate the Astro Fibre Services in accordance with Clause 8 herein.

   
    

1. By the offer to subscribe to the Astro Fibre Services, the Customer represents, warrants, covenants and undertakes to Astro that:
   • the Customer is 21 years of age or above;
   • the information provided by the Customer in the Astro Fibre Application Form is accurate, truthful and current;
   • the address listed in the Astro Fibre Application Form is a residential dwelling unit and is the address at which the Customer will receive the Astro Fibre Services;
   • the Customer will not use the Astro Fibre Services in contravention of Astro’s Fair Usage Policy set out in Annexure 1 herein;
   • the Customer will comply and not contravene any and all applicable laws and regulations of Malaysia, whether relating to the Astro Fibre Services or otherwise;
   • the Customer shall be solely responsible for any information retrieved, stored and transmitted by Customer through the use of the Astro Fibre Services; and
   • the Customer shall pay and settle any and all fees and other charges due to Astro in accordance with the Astro Fibre Agreement.
      
2. The Customer undertakes to immediately notify Astro of: (i) any change in the information listed on the Astro Fibre Application Form and any other information provided or communication made to Astro, including information or communication in connection with the charging of the Customer’s credit card or debiting of the Customer’s bank account; (ii) unauthorized usage of the Astro Fibre Services; or (iii) any fraud, theft, loss, unauthorized use or any other occurrence of unlawful activities in relation to the Astro Fibre Services and/or the Astro Fibre Equipment (and the Customer shall also lodge a police report if required to do so and provide a copy of such police report to Astro).
    
3. The Customer shall indemnify and hold Astro harmless against any and all loss, liability, cost, expense or claim (including reasonable legal expenses) suffered or incurred by Astro arising directly or indirectly from or in connection with:
   • any failure by the Customer to comply with any of the provisions of the Astro Fibre Agreement;
   • any claims for libel, infringement of intellectual property rights or breach of any applicable laws whatsoever arising from or attributable to any material transmitted, received or stored via the Astro Fibre Services and from all claims arising out of any act or omission of the Customer or any unauthorized use of the Astro Fibre Services; or
   • any and all claims, demands, proceedings or fines made or imposed against Astro by a third party arising out of, in connection with or due to the Customer’s breach of the Astro Fibre Agreement or in using the Astro Fibre Services, including claims for defamation, infringement of intellectual property rights, death or personal injury and/or property damage

1. The App provides Users and the subscribers of Astro Fibre with an easy-to-use means of setting up and managing their WiFi home network and access. The App includes a variety of functionalities for the Users to manage their WiFi home network. Astro reserves the right to offer additional functionalities in the future.
    
2. If you are an Astro Fibre subscriber, you may access the Service using your Astro ID Your account will be set-up according to your Astro ID and it gives you and your household permission and access to the Service and functionality that we may establish and maintain from time to time and in our sole discretion, provided that you and your household will comply with the terms and conditions of this Agreement.
    
3. You may never use another user’s account without permission. You are solely responsible for your Astro ID and you must ensure that the information provided when registering/creating your Astro ID are complete, accurate and current for as long as you use the Service. 
    
4. You must keep confidential your login credentials within your household.
    
5. You are solely responsible for the activity that occurs on your account and the authorized or unauthorized use of your account, and you must keep your account password secure within your household. You are responsible for any use that occurs under your Astro ID, including any activities by you and your household. You must notify us immediately of any breach of security or unauthorized use of your account. Although Astro will not be liable for your losses caused by any unauthorized use of your account, you shall be liable for the losses of Astro and our licensors or others due to such unauthorized use.
    
6. Astro may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access to the Service without notice and liability, if, in Astro’s sole determination, you violate any provision of the Agreement, including the following prohibited actions: (i) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Service; (ii) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (iii) uploading invalid data, viruses, worms, or other software agents through the Service; (iv) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (v) interfering with the proper working of the Service; or, (vi) bypassing the measures we may use to prevent or restrict access to the Service; or (vii) causing any kind of loss or damage to the Service, to any User thereof, to Astro or to Astro’s licensors. (vii) Translate, copy, modify, adapt, disclose, alter, reverse engineer, create derivative works, decompile or disassemble any part of the software of the Service. (viii) sublicense, sublease, lease, sell, distribute, rent, permit concurrent use of or grant other rights in the software of the Service or resell or sublicense the Service (ix) use or access the Service to violate any rights of others or transmit any information or content that is illegal, unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, or that you do not have a right to make available under any law or under valid contractual or fiduciary relationships; (x) to use the Service in any application or situation where failure of the Service could lead to the death or serious bodily injury of any person, or to severe physical or environmental damage. Upon termination for any reason, you continue to be bound by this Agreement.
    
7. We monitor the overall performance, stability of the infrastructure and your use of the Service. You may not block or interfere with that monitoring. If we reasonably believe a problem with the Service may be attributable to your use of the Service, you will cooperate with us to identify the source of and resolve that problem. You acknowledge and agree that we have the right to collect all usage related data in relation to you and your household use of the Service and we may process and use as we deem fit without the need to obtain further consent from you. In the event the usage related data contains personal data, it shall be governed under section 5 in this Agreement.
    
8. If you learn that a User is not authorized to be a User of the Service or is otherwise violating this Agreement, we encourage you to notify us. You agree you will not accuse any User of being unauthorized or of violating this Agreement unless you have actual knowledge.

1. This Service is intended solely for Users who are 18 years of age or older, and any registration, use or access to the Service by anyone under 18 is unauthorized, unlicensed, and in violation of this Agreement. Astro may terminate your account, delete any content or information that you have posted on the Service, and/or prohibit you from using or accessing the Service (or any portion, aspect or feature of the Service) for any reason, at any time in its sole discretion, with or without notice, including without limitation if it believes that you are under 18. If you are under 18 years of age you may use the Service only if you possess legal parental or guardian consent and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in this Agreement, and to abide by and comply with this Agreement.

1. You acknowledge that all intellectual property rights in the App and the Service belongs to Astro and/or its licensors, and you have no rights in, or to, the App and the Service other than the right to use them in accordance with this Agreement.
    
2. Subject to the terms and conditions of this Agreement, you are provided a non-exclusive, non-transferable, limited license to use the Service only for the purposes described in this Agreement. Astro and/or its licensors reserve all rights not expressly granted herein in the Service and the App Content (as defined below). Astro may terminate or cause to terminate this license at any time for any reason or no reason.

1. The Service and its materials, including, without limitation, software, images, text, graphics, illustrations, including the look and feel appearing on the App, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos and music (the “App Content”), and all intellectual property rights related thereto, including all improvements, enhancements, modifications and derivative works thereof, are the exclusive property of Astro and/or its licensors.
    
2. Except as explicitly provided herein, nothing in this Agreement shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or content accessible on the Service. Use of the App Content or materials on the Service for any purpose not expressly permitted by this Agreement is strictly prohibited.
    
3. You may choose to, or we may invite you to submit comments or ideas about the Service, including without limitation about how to improve the Service or our products (“Ideas”). By submitting any Idea, you agree that your disclosure is gratuitous, unsolicited and without restriction and will not create any fiduciary or other obligation. You agree to assign all rights, title and interest in any Ideas you provide to us and you grant to us a non-exclusive, perpetual, irrevocable, royalty free, transferable, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Ideas without restriction.
    
4. You acknowledge that, by acceptance of your submission, Astro does not waive any rights to use similar or related ideas previously known to Astro, or developed by its employees, or obtained from sources other than you.

1. We care about the privacy of our customers. Click here to view our Privacy Policy. Please read the Privacy Policy for information regarding how we collect, use and disclose personal information and other information that we collect with the Service.
    
2. You agree and consent to the use and processing of any and all of your personal data for the purposes of: (i) providing the Service; (ii) marketing any products or services of Astro, its affiliates and/or Astro’s business partners, including any collaborative campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking and/or debt recovery; and (v) any other activities which are ancillary to the Service.
    
3. You also agree and consent to the disclosure by Astro of any and all of your personal data to (i) Astro’s affiliates; (ii) any telecommunications provider which Astro has an arrangement with in connection with the Service; (iii) Astro’s agents, auditors and advisers and those of Astro’s affiliates; (iv) any other parties which provide retail products and services for the purposes of marketing activities; (v) any organisation which provides credit checking, credit reporting and/or debt recovery services if you have any outstanding fee or monies due to Astro at any point in time; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Service. You further agree and consent to the transfer by Astro of your personal data to locations outside Malaysia for any of the purposes set out above.
    
4. Astro may also disclose the your personal data: (i) when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including the police and the Malaysian Communications and Multimedia Commission); (ii) if Astro reasonably believes that it has a lawful right to disclose your personal data to any third party or that it would have had your consent for such disclosure if you had known of the same; and/or (iii) if Astro’s disclosure to any third party is in the public interest.
    
5. Your personal data will be obtained from you at the time of subscription for Astro’s services including Astro Fibre or as may be requested from you by Astro at anytime thereafter or from existing personal data which had been collected by Astro previously.
    
6. You may, upon payment of a prescribed fee, request for access to or correction of your personal data or for limiting the processing of your personal data at any time hereafter by submitting such request to Astro in writing via registered post to the “Personal Data Protection Officer” at MEASAT Broadcast Network Systems Sdn Bhd, Astro All Asia Broadcast Centre, Peti Surat 10148, 50704 Kuala Lumpur or by email (which must be sent from the email address registered with Astro) to [email protected]. Any inquiries or complaints with respect to your personal data should also be channelled to Astro in this manner.
    
7. Provision of all of your personal data as may be requested by Astro is required for the processing of the Service. Failure to provide the same may result in Astro not being able to provide the Service to you. You represent and warrant that the consent of third parties (e.g. your household, family member or friend) whose personal data you had provided and disclosed to Astro has been obtained to allow Astro to process the same for the purposes as set out in this Agreement.

1. We have implemented commercially reasonable technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration or disclosure. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk.

1. You affirm, represent and warrant, in addition to the other representations and warranties in this Agreement, that you have the full power and authority to enter into this Agreement and to the extent that any entity is bound hereby, to bind such entity, this Agreement and performance of obligations under this Agreement do not and will not violate any other agreement to which you or such entity is a party; and this Agreement constitutes a legal, valid and binding obligation of you or any such entity.

1. You agree to defend, indemnify and hold harmless Astro and its subsidiaries, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of and access to the Service, including any data or work transmitted or received by you; (ii) your violation of any term of this Agreement, including without limitation, your breach of any of the representations and warranties above; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of Malaysia or any other country; (v) any claim or damages that arise as a result of any of your content or any that are submitted via your account; or (vi) any other party’s access and use of the Service with your Astro ID, username, password or other appropriate security code.

1. The Service is provided on an “as is” and “as available” basis. Use of the Service is at your own risk. Astro reserves the rights to impose additional charges for premium features in the App. If you require any technical support, you may refer to the user guide or reach out to Astro’s customer contact centre at 03-95431543.
    
2. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, Astro, its subsidiaries and its licensors do not warrant that the content is accurate, reliable or correct, that the Service will meet your requirements, that the Service will be available at any particular time or location, uninterrupted or secure; that any defects or errors will be corrected; or that the Service is free of viruses or other harmful components.
    
3. Any content downloaded or otherwise obtained through the use of the Service is downloaded at your own risk and you will be solely responsible for any damage to your computer system, mobile device or loss of data that results from such download.
    
4. Astro does not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Service or any hyperlinked website or service, or featured in any banner or other advertising, and Astro will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.

1. To the maximum extent permitted by applicable law, in no event shall Astro, its affiliates, directors, employees or its licensors be liable for any direct, indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, that result from the use of, or inability to use, the Service. Under no circumstances will Astro be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Service or your account or the information contained therein.
    
2. To the maximum extent permitted by applicable law, Astro assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the Service; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the Service; (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party; (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vii) User content or the defamatory, offensive, or illegal conduct of any third party.
    
3. In no event shall Astro, its affiliates, directors, employees, or licensors be liable to you for any claims, proceedings, liabilities, obligations, damages, losses or costs in any amount.
    
4. This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Astro has been advised of the possibility of such damage. The foregoing limitation of liability shall apply to the fullest extent permitted by law in Malaysia.
    
5. Astro makes no representations that the Service is appropriate or available for use in any location. Those who access or use the Service do so at their own will and are entirely responsible for compliance with local law, including but not limited to export and import regulations.

1. The Astro GO Service (“Astro GO Service”) is a service that is provided to You, by MEASAT Broadcast Network Systems Sdn Bhd (“ASTRO”), whereby ASTRO is offering You a selection of Content for viewing via the Video Player. The Video Player is made available on the OTG Portal (“OTG Portal”) at astrogo.astro.com.my and/or the OTG Application (“OTG App”) made available for download from the App Store and Google Play, and is subject to these Astro GO Terms of Use (“OTG TOU”).
    
2. As part of the Astro Go Service, You may opt to subscribe to Astro GO+.  Astro GO+ is a cloud recording storage of 1500 hours with 2 additional concurrency (simultaneous access across Registered Devices) to the Astro GO Service.
    
3. By accessing and using the Astro GO+ and Astro GO Service for the Content You agree to be bound by these OTG TOU and
   1. Your Subscription Terms and Conditions;
   2. the ASTRO Website Terms of Use (“Website TOU”) found at https://www.astro.com.my/astro-website-terms-and-conditions;,
   3. the ASTRO Privacy Policy (“Privacy Policy”) found at https://www.astro.com.my/privacy-policy and
   4. the ASTRO Privacy Notice (“Privacy Notice”) https://www.astro.com.my/privacy-notice
       
4. Such agreement to be bound to the aforementioned OTG TOU, Website TOU, Privacy Policy and Privacy Notice, shall form the contract between You and ASTRO.
    
5. Unless otherwise defined in this OTG TOU, capitalized terms herein shall have the same meaning as prescribed in the Website TOU.
    
6. ASTRO reserves the right to, from time to time, amend, add, modify and vary the terms of the OTG TOU. ASTRO shall use reasonable endeavours to notify You of such amendments, additions, modifications and variations, changes, cancellation, termination, withdrawal or suspension. By continuing to use the Astro GO Service, You agree and accept the amendment, addition, modification and variation made. In the event that there are substantial amendments, additions, modifications or variations made to these OTG TOU by ASTRO to which You are not agreeable, You are at liberty to discontinue the use of the Astro GO Service and Content by giving ASTRO SEVEN (7) days' prior notice.
    
7.  “ASTRO ID” shall mean the unique identifier of Your log in account that is provided to You upon successful registration, allowing You to access various interactive or online services made available by the ASTRO Group.
    
8. “ASTRO Payment Gateway” shall mean the payment gateway platform owned by ASTRO which facilitates payment transaction processes.
    
9. “ASTRO Subscription Account” shall mean the subscription account that is created pursuant to your subscription of the Service and/or Astro Services as described in the General Terms & Conditions For ASTRO Services https://www.astro.com.my/general-terms-and-conditions-for-astro-subscribers whichever shall be applicable to You (the “Subscription Terms and Conditions”).
    
10. “Carrier Bill” shall mean the payment option for the Astro GO Services and/or the Content to be charged to Your telco service account with a telco service provider.
     
11. “Content” shall mean any audio (including music, voice and sound), video, data, text, animation, graphics, photographs, artwork, and any combination of any of or all of the foregoing provided to You.
     
12. “Device” shall mean personal computer, electronic tablet, mobile phone, media streaming device, smart tv’s or any similar devices.
     
13. “Downloadable Content” shall mean Content made available to You for download and to be played back at a later time on the Registered Device.
     
14. "Government Tax" shall mean any applicable sales tax, service tax or tax of a similar nature.
     
15. “IN-APP Purchase” shall mean the function which allows You to add on and/or purchase features on Your OTG App. Payment for the IN-APP Purchase can be made using the Astro Payment Gateway or added to Your Astro Service bill to be paid or via Carrier Bill.
     
16. “Intellectual Property Rights” shall mean patents, trademarks, service marks, trade names, registered designs, designs, copyrights and other forms of intellectual or industrial property, know-how, inventions, formulae, confidential or secret processes, trade secrets and confidential information, and any other protected rights and assets, and any licenses and permissions in connection therewith, in each case in any part of the world and whether or not registered or registrable and for the full period thereof and all extensions and renewals thereof, and all applications for registration in connection with the foregoing.
     
17. “Log In ID” means any one of the following ASTRO ID, Apple ID, Google account or Facebook account used to log in to access the Astro GO Service.
     
18. “Multiroom Smart TV” shall mean a secondary or subsequent subscription that allows You to enjoy your favourite Astro programmes instantly in different rooms at the same time on your Smart TV located at the residential address which You have registered with ASTRO.
     
19. “Personal Information” or “Personal Data” shall mean personal information collected by ASTRO from You including all information and details provided by You to ASTRO.
     
20. “Video Player” shall mean the program that allows the playback of audio video formats and/or files.

1. This Astro GO Service is made available for Your use and access to a selection of Content. You may opt to register for an ASTRO ID or use Your Apple ID, Google account or Facebook account to log in. Your use of and access to Content may be limited if You do not have a Log In ID.
    
2.  Registration for ASTRO ID is permissible even if You do not have an ASTRO Subscription Account. Log in using an Apple ID or Google account or a Facebook account will be subject to the terms and condition of Apple or Google or Facebook respectively and ASTRO bears no responsibility and/or liability to You in any way whatsoever for such registration with Apple or Google or Facebook.
    
3. If You have an ASTRO Subscription Account, You will be required to link Your ASTRO ID with either your ASTRO Smart Card number or ASTRO Subscription Account number during the registration process. Each ASTRO Subscription Account is only allowed to have one ASTRO ID, regardless if You have multiple ASTRO Smart Cards.
    
4. Your Log In ID can be used on any number of Devices as determined by ASTRO from time to time (“Registered Devices”). The simultaneous use of the Log In ID on multiple Registered Devices for playback of any Content is allowed but may be restricted up to a maximum number as indicated by ASTRO from time to time. You may update Your list of Registered Devices as and when You require.
    
5. Astro GO+ is only made available to a selection of Content via Astro GO and/or Multiroom Smart TV. Only Astro customers on selected Astro Services subscription packs would be able to add Astro GO+ to their subscriptions. Depending on the subscribed pack, the addition of Astro GO+ may be charged and You will be responsible to pay for all such charges or fees.

1. You may or may not be required to pay a fee prior to the Content on the Astro GO Service being provided to You. If You are required to pay a fee for the Content, the charges and payment clauses in these OTG TOU shall apply to You.
    
2. The Content is licensed to You on a non-exclusive basis for personal and non-commercial purposes only. You shall only use or view the Content on the Registered Device for Your own personal and private use. You are prohibited from displaying the Content in public places or commercial establishments such as hotels, restaurants, public houses, clubs or cafés.
    
3. You are also prohibited from reselling the Content or charging any fee to any person to view the Content. You shall not use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content or any part thereof.
    
4. The Video Player used for this Astro GO Service may be proprietary to ASTRO or licensed to ASTRO. To the maximum extent permitted under applicable law, You will not modify, enhance, remove or interfere with the Video Player in any way. This includes disabling, reverse engineering, altering the underlying technology, any digital rights management mechanism, device or other content protection or access control measure embedded into the Video Player.  
    
5. The access and viewing of the Content is for Malaysia, and reception outside Malaysia may constitute a violation of international copyright and other laws. In certain circumstances, ASTRO may have cleared certain rights for selected Content for Your access and viewing outside of Malaysia.
    
6. Theft, fraud, piracy or other unauthorised usage of the Content may subject You to civil and criminal sanctions.
    
7. ASTRO may from time to time launch new Content which You may want to purchase. You may purchase any new Content or may authorise any other person to do so using Your ASTRO Subscription Account/Log In ID. You acknowledge that any person who has access to Your ASTRO Subscription Account/Log In ID may purchase such new Content and You will be responsible to pay for all such charges or fees associated with it.
8. The purchase of the new Content will also be made available via IN-APP Purchase on the OTG App.
    
9. There shall be no refund for all purchase of any Content or Astro Go+ add on.
    
10. Downloadable Content shall be subject to a limited time for playback as indicated by ASTRO. Such limited time shall be calculated from the time the Content is successfully downloaded. Where a charge is imposed for such Downloadable Content, the charges and payment clauses in these OTG TOU shall apply.
     
11. Where ASTRO allows You to perform functions to share posting on any social media platform that is tied to the Astro GO Service and/or OTG App, You shall be solely responsible and liable for such postings and will indemnify ASTRO to the fullest extent permissible under applicable law for any damage or loss suffered by ASTRO by your conduct on the social media platform.
     
12. From time to time ASTRO may offer selected Content on “Free Trial” basis. If You had opted to receive the selected Content that is on “Free Trial”, Your failure to cancel the access to such selected Content prior to the expiry of the “Free Trial” period would mean that You agree to the subscription of such Content and You will be subject to any charges that ASTRO may impose.
     
13. You would be able to remove the Astro GO+ Service add-on from Your subscription for the following month (provided charges for the following month have not been processed). If at any point in time, You are  not subscribed to Astro GO+ , your recording storage shall revert to the recording storage availability of your Astro GO Service. In such case, the older recordings will be deleted to bring Your available storage in line with the default recording storage availability. Astro shall not be liable to You for the deletion or loss of such recordings.

1. If You have an existing ASTRO Subscription Account, some of Your access to the Content on the Astro GO Service may be dependent on Your subscribed service pursuant to Your ASTRO Subscription Account.
    
2. Where You have been allowed to access Content that is similar to that as You have subscribed pursuant to your ASTRO Subscription Account, then the terms and conditions of Your ASTRO Subscription Account shall also be applicable to You in addition to these OTG TOU.
    
3. Where there is any conflict between the terms contained in the OTG TOU and the terms in Your ASTRO Subscription Account with regard the use of the Astro GO Service, the order of applicability shall be the OTG TOU, followed by the terms in Your ASTRO Subscription Account.

1. ASTRO shall be entitled at its sole discretion to revise the Content and any fees associated with the Content at any time and will use reasonable endeavours to notify You of such revisions.
    
2. ASTRO reserves the right and shall be entitled at any time to:
   1. add, delete or make changes to the Content;
   2. add or substitute alternative or new Content;
   3. terminate or discontinue any of the Content;
   4. alter the number of Content and price of each Content;
   5. reduce the number of hours of broadcast of any of the Content;
   6. upgrade or update any software currently in use for the Astro GO Service;
   7. upload or download any data or information that may be transmitted via the Astro GO Service; and
   8. make available the Content on any Device operating system of its choice.
       
3. To the maximum extent permitted under applicable law, ASTRO shall be under no liability to You for any loss, damage, action, claims and liabilities whatsoever, including, without limitation, special, indirect, consequential damages or loss of revenue, howsoever arising in connection with the exercise of the rights reserved in this clause 5 by ASTRO.
    
4. If You are not agreeable to these OTG TOU or any amendments thereof, You should discontinue the use of the Astro GO Service and the Content.

1. You are eighteen (18) years of age or above.
   
    
2. The information provided by You for the ASTRO ID registration is accurate and truthful.
    
3. The Content will be used solely for personal and private viewing and the Content will not be displayed in public places or commercial establishments such as hotels, restaurants, public houses, bars, restaurants, clubs or cafés. You will not resell the Content or impose any charge on others to view the Content, nor will You use the Content in any way or manner that is not expressly authorised under these OTG TOU, including without limitation, rebroadcast, reproduce, transmit, compress, modify, perform, display, publicly perform, duplicate, distribute, tamper, interfere, impose, remove, alter, add or delete the Content in any form whatsoever. You will also not tamper, interfere, remove, alter, add or delete any digital rights management mechanism, device or other content protection or access control measure associated with the Content including geo-filtering mechanism. You will not copy or reproduce the Content or any part thereof other than solely for the purpose of domestic, personal and private use and viewing as permitted by the Copyright Act 1987 (as amended or replaced from time to time).
    
4. You will immediately notify ASTRO of any change in the information provided during the ASTRO ID registration and any other information provided or communication made to ASTRO, including but not limited to information or communication in connection with the charging of Your credit card or debiting of Your bank account , as well as the discovery of any theft, piracy or other unauthorised usage of the Content (including usage of the Content outside Malaysia where not authorised) or any fraud against ASTRO. In such cases, You shall report immediately to ASTRO when You discover any fraud, theft, loss, unauthorised use or any other occurrence of unlawful activities in relation to the Content and lodge a police report if required to do so and provide a copy of such police report to ASTRO.
    
5. You consent to the use and processing by ASTRO of any and all of Your Personal Information for the purposes of (i) providing the Astro GO Service and the Content; (ii) marketing any products or services of ASTRO, its affiliates and/or ASTRO’s business partners, including any promotional campaigns; (iii) complying with any statutory or legal obligations; (iv) credit checking; and (v) any other activities which are ancillary to the Astro GO Service and Content.  
    
6. You also consent to the disclosure by ASTRO of any and all of Your Personal Information to (i) ASTRO’s affiliates; (ii) any telecommunications provider, technology provider which ASTRO has an arrangement with in connection with the provision of the Astro GO Service,  and Content; (iii) ASTRO’s agents, auditors and advisers and those of ASTRO’s affiliates; (iv) any other parties which provides retail products and services (for the purposes of marketing activities); (v) any organisation which provides credit checking services; and (vi) any entity or person, the disclosure to which is reasonably necessary or desirable for the provision of the Astro GO Service and Content.  You also consent to the transfer by ASTRO of the Personal Information to locations outside Malaysia for any of the purposes set out above.
    
7. ASTRO may also disclose Your Personal Information when it is required or requested to do so by law, a court order or an order from any government or law enforcement authority or regulatory agency (including, without limitation, the police and the Malaysian Communications and Multimedia Commission); if ASTRO reasonably believes that it had a lawful right to disclose Your Personal Information to any third party or that it would have had the Your consent for such disclosure if You had known of the same; and/or if ASTRO’s disclosure to any third party is in the public interest.
    
8. Your Personal Information will be obtained from You at the time ASTRO has requested your Personal Information or from existing Personal Data which had been collected by ASTRO previously.
    
9. You may request for access to or correction of Your Personal Information or limit the processing of Your Personal Information at any time hereafter by submitting such request to ASTRO in writing via registered post to the “Personal Data Protection Officer” at MEASAT Broadcast Network Systems Sdn Bhd, Peti Surat 10148, 50710 Kuala Lumpur or by email to [email protected]. Any inquiries or complaints with respect to Your Personal Information should also be channelled to ASTRO in this manner. Provision of all of Your Personal Information as may be requested by ASTRO is required for the processing of Your use of the Content. Failure to provide the same may result in ASTRO not being able to provide the Content to You.
    
10. You consent to ASTRO upgrading and/or updating the software currently used for the Astro GO Service at anytime at its sole and absolute discretion.
     
11. You hereby agree to indemnify ASTRO and shall keep ASTRO indemnified against any loss, damage, liability or expenses arising from any claims for libel, invasion of privacy, infringement of copyright, patent, breach of confidence or privilege or breach of any law or regulation whatsoever arising out of any of Your act or omission or any unauthorised use or exploitation of the Astro GO Service and Content.

1. ASTRO shall have the right, in its sole discretion and without notice, to suspend or terminate Your access to the Content without any liability to You at any time for any reason whatsoever if You breach any of the representations and warranties referred to above or any other term of this OTG TOU and the Website TOU, where in a circumstance in which ASTRO has been informed or is aware that that there is an offence and/or infringement committed under provisions of the Copyright Act 1987 (as amended from time to time).

1. ASTRO is neither responsible nor liable to You for interruptions, suspension or termination of the Astro GO Service and Content for reasons which are not caused by ASTRO and/or is  beyond ASTRO's reasonable control, including but not limited to the failure of power, telecommunication failures, transponders, satellite or satellite transmissions, satellite ground control equipment, signal processing and uplink equipment, acts of God, emergencies, military operations, civil disorder, industrial disputes of any kind, fire, flood, lightning, rain, sun or other weather outages, explosion, acts or regulations by the government (including the withdrawal of consents, permits or licences) or failure, termination or cessation by third parties to provide the Content included in the Astro GO Services and any force majeure reasons.
    
2. ASTRO will not be liable to You for any refunds of the fees paid, or any other claims or for any costs incurred by You in obtaining substitute services, nor for any loss of profits or business or other direct, special, indirect, incidental or consequential damages.
    
3. ASTRO makes no warranties or representations whatsoever with respect to the Content included in the Astro GO Services, in particular ASTRO does not guarantee the sequence, accuracy, completeness, timeliness or the security of any data or information contained in the Astro GO Services and shall not be liable for any claim arising out of any act or omission by a third party or any act or omission by You, including claims for loss or damage, libel, slander, personal injury, damage to property or any other loss arising howsoever caused.
    
4. The Astro GO Service are provided on “as is” and “as available” basis. You acknowledge that Your use of the Astro GO Service and any information obtained through the Astro GO Service shall be at Your own risk. ASTRO does not make any representation and disclaims any warranties of any kind in relation to the Astro GO Service including but not limited to availability, accessibility, timeliness or security of any content or information transmitted or obtained using the Astro GO Service or provided to You as part of the Astro GO Service. ASTRO also disclaims any and all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement to the fullest extent allowed by law.
    
5. ASTRO neither guarantees nor warrants that the Astro GO Service will be free from any fault, error or interruption nor will ASTRO be liable for any inability to use or access the Astro GO Service, or for the interruption, delay or failure of the Astro GO Service.
    
6. ASTRO will not be liable to You or any person claiming through You for any costs, loss or damages (whether direct or indirect, other than losses due to ASTRO's negligence), or for loss of revenue or profits or for any special or consequential loss, loss of data, loss of business or loss of anticipated savings of any nature whatsoever (even if ASTRO had been advised of the possibility of such losses) due to any non-performance of ASTRO’s obligations including but not limited to:-
   1. use or inability to use or access the Astro GO Service for whatever reasons such as telecommunication failures, equipment failure or congestion in the Astro GO Service network, the quality of the Astro GO Service, information available or obtained via the Astro GO Service or arising out of any action taken in response to or as a result of such information available or obtained via the Astro GO Service;
   2. any upgrading or modification to the Astro GO Service as deemed necessary by ASTRO;
   3. any act, omission, error, default by ASTRO and/or ASTRO's affiliates, its officers, employees and agents in relation to the Astro GO Service;
   4. any claim for libel, slander, infringement of any intellectual property rights arising from the transmission and receipt of material in connection with the Astro GO Service and any claims arising out of any act, omission, negligence or default by You in relation to any part of the Astro GO Service;
   5. any interruption, suspension, termination, malfunction, unauthorised use, defect or loss of the Astro GO Service for any reason whatsoever;
   6. any loss, distortion or corruption of data arising out, or from the use, of the Astro GO Service;
   7. the use of any equipment which does not guarantee reliability and signal strength quality; and
   8. any inconvenience caused to You.
       
7. For the avoidance of doubt, the provisions under this clause 8 shall only be applicable to the maximum extent permitted under applicable laws.

1. The Astro GO Service, the OTG Portal and the OTG App contain Intellectual Property Rights which is the property of ASTRO and/or has been licensed to ASTRO. ASTRO and/or its licensors retain exclusive ownership to the Intellectual Property Rights.
    
2. Subject to Your compliance with these OTG TOU, You are granted a limited, non-exclusive, non-sublicenseable, non-assignable, free of charge licence to use the Video Player on an Registered Device.
    
3. You agree not to sub-licence, sell, rent, assign, lease, export, import, distribute or transfer or grant to a third party any rights granted to You for such use.

1. You agree that ASTRO may charge You fees in connection with Your use of the Astro GO Service and/or access to the Content and/or IN-APP Purchase.
    
2. Such fees stipulated in 10) a. shall be due either prior to Your access to the Astro GO Service or any Content and can be paid via (i) the ASTRO Payment Gateway or (ii) charged to Your ASTRO Subscription Account or (ii) charged to the Carrier Bill.
    
3. Where such fees are charged to Your ASTRO Subscription Account, then the payment terms of Your ASTRO Subscription Account shall be applicable.
    
4. For IN-APP Purchase, You agree that You are bound by the terms and conditions of the payment channels You elect.
    
5. The OTG TOU relating to online payments are subject to change at any time. Each transaction shall be subject to the then current terms and condition.
    
6. All fees charged in connection with Your use of the Astro GO Service and/or access to the Content are subject to Government Tax.

To be eligible for a Multiroom Subscription, a Customer must:

1. have an existing subscription to the Services with a Programming Package being paid at a full subscription price (i.e. with no discount or promotional price) of a minimum of RM99 per month (exclusive of government tax);
    
2. not have any Subscription Fees that are overdue and payable as at the date of installation and activation of the Multiroom Subscription;
    
3. not already have three (3) or more active Multiroom Subscriptions as at the date of installation and activation of the new Multiroom Subscription; and
    
4. ensure that his residence (or the infrastructure of his residence) is compliant with the prescribed installation and activation guidelines for the Reception Equipment and access to his residence is obtained for the installation and activation of the Reception Equipment.

Subject to acceptance by Astro of the Customer’s application for the Multiroom Subscription, Astro agrees to provide the following to the Customer, in accordance with these Multiroom Terms and Conditions:

1. up to three (3) Astro Boxes (each a "Multiroom Box") and any other relevant Reception Equipment, including, if applicable, an authorized parabolic dish in accordance with Section 7 below; and
    
2. a Multiroom Subscription to the same Programming Package that the Customer currently receives under the Customer’s First Subscription to the Services , for viewing on the Multiroom Box(es) at a Subscription Fee of RM49.99 per month (exclusive of government tax) (the "Multiroom Subscription Fee") where the Subscription Fees for the First Subscription are a minimum of RM99 per month (exclusive of government tax).

1. The Customer must maintain the Multiroom Subscription for at least 24 months (“Multiroom Minimum Subscription Period").
    
2. If the Customer terminates or causes the suspension and/or termination of the Multiroom Subscription at any time during the Multiroom Minimum Subscription Period for any reason whatsoever, including with non-payment of Subscription Fees as and when due, then (i) the Customer must immediately settle all outstanding Subscription Fees and (ii) a cancellation fee will be charged to the Customer’s Astro account calculated on a prorated basis and in accordance with the General Terms & Conditions.

1. The Customer’s First Subscription must stay in force at all times during the Multiroom Subscription. If the First Subscription ends for any reason whatsoever, then the Discounted Rate will cease to apply and the Customer shall automatically be obliged to pay the full Subscription Fees for the Services and Programming Package selected by the Customer.
    
2. If the Customer makes any changes to his First Subscription, any remaining portion, if any, of the Minimum Subscription Period on an existing Multiroom Subscription which commences prior to 9 November 2021 will be carried over and the new maximum cancellation fee (pro-rated) payable upon early termination of the Service will be RMXXX for a Multiroom Subscription with an Ultra Box and RMYYY  for a Multiroom Subscription with any other Astro Boxes (the "Revised Cancellation Fee"). The Revised Cancellation Fee and the new Discounted Rate will apply upon activation of the new First Subscription.

1. The Multiroom Box must be installed, activated and at all times remain at the same address as the Astro Box provided for the First Subscription, namely, the original address provided in the application form or subscription agreement relating to the First Subscription. If the Customer fails to comply with this then Astro reserves the right and at Astro’s discretion to either deactivate the Multiroom Box or to automatically revise the Multiroom Subscription Fee to the normal Subscription Fees for the equivalent Services and Programming Package selected by the Customer.
    
2. An authorised parabolic dish may be provided to the Customer, if necessary, in order for the Customer to receive the Services. If Astro installs a new authorised parabolic dish, the parabolic dish previously installed may be collected by the authorised Astro installer. The Customer shall have no right to request for any specific make of any of the Reception Equipment.
    
3. If the Customer receives a new Astro Box that is either to replace or swap the Astro Box under the First Subscription and as part of a Multiroom Subscription then the Customer must surrender to Astro any Astro Box and related Smart Card/SIM Card that the Customer has received under the Frist Subscription and/or any prior campaign for second Astro Boxes. Any surrendered Astro Box will not be returned by Astro to the Customer in the future for any reason whatsoever.
    
4. The installation of the Multiroom Box must be by an authorized installer nominated by Astro specifically for this purpose. Self-installation and/or taking possession of the Multiroom Box and/or any Reception Equipment without immediate installation and activation thereof by an authorised Astro installer is not permitted under any circumstance.
    
5. The Multiroom Box must be installed and activated within 2 months of the initial contact between the Customer and an authorized Astro installer. Initial contact is defined as any telephone communication between the Customer and the authorized installer. It is advisable for the Multiroom Box to remain connected to the Customer’s existing telephone line and internet broadband to access Astro’s interactive and on-demand services.
    
6. If the Customer is not able to oversee the installation and activation of the new Multiroom Box, the Customer shall appoint a representative for the said purpose. The Customer’s representative shall undertake to acknowledge acceptance of the new Multiroom Box and related Reception Equipment and, if applicable, return any existing Astro Box and corresponding Smart Card/Sim Card and/or existing authorised parabolic dish.
    
7. Upon completion of installation and activation of the Multiroom Box, the Customer or the appointed representative on behalf of the Customer if applicable, shall acknowledge in writing on the relevant form prescribed by Astro: (i) the successful installation and activation of the Multiroom Box; and (ii) if applicable, the return of any existing Astro Box under any second Astro Box campaign prior to this Multiroom Subscription, together with the corresponding Smart Card/Sim Card.

1. A Multiroom Subscription is valid only for residential subscription accounts and for private viewing only. Astro shall have the sole and absolute discretion to decline any application for a Multiroom Subscription if the place of installation is deemed not to be a private residential dwelling. If an Astro Box is found to have been utilised for commercial purposes or is installed at a location that is not a private residential dwelling, Astro reserves the right to deactivate the Astro Box and suspend the Multiroom Subscription or charge the normal commercial rates for the Services and Programming Package(s) selected by the Customer and to apply those normal commercial rates retrospectively to take effect from the date of activation of the Multiroom Subscription. All Astro’s other rights and remedies, including, without limitation, the right to retake possession of the Astro Box, Smart Card/SIM Card and the right to institute legal proceedings are expressly reserved.

1. This Multiroom Campaign and the availability of the Discounted Rate shall continue to be offered to Customers for such period as Astro shall determine at its sole discretion and Astro is entitled to withdraw the Multiroom Campaign at any time and without prior notice.
    
2. This Multiroom Campaign is exclusive to the Customer and cannot be used in conjunction with any other Astro promotion(s) or campaign(s) currently launched or to be launched in the near future.
    
3. This Multiroom Campaign is only valid if it is promoted directly from Astro offices, Astro appointed sales representatives, or authorized retail outlets.
    
4. Astro reserves the right to revise the normal Subscription Fees and/or the Discounted Rate or the Services from time to time without giving prior notice to the Customer.
    
5. Astro reserves the right to change, amend, delete or add to these Multiroom Terms and Conditions without prior notice to the Customer and continued usage of the Services by the Customer shall constitute agreement to be bound by such change, amendments, deletion or additions to these Multiroom Terms and Conditions.
    
6. Astro reserves the right to refuse or reject any offer to subscribe by the Customer to a Multiroom Subscription without assigning any reason.
    
7. Unless stated otherwise, please note that these Multiroom Terms & Conditions (and accordingly the General Terms & Conditions) shall be effective as of the activation date of the Reception Equipment and the Services provided by Astro to the Customer under this Multiroom Campaign.