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What happens during the eKYC verification process? What do I need to do?

Once you have received the eKYC link via SMS/email/astro.com.my, you can proceed to follow the instructions on the screen. You can check out the step-by-step image below for more info.

For MyKad/MyPR/MyTentera :

For Passport :

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What is this account verification (eKYC)?

How long does it take to complete the eKYC verification process?

Can I perform eKYC verification on behalf of another person, e.g: my parents or spouse, in their absence?

What should I have ready before performing the eKYC verification?

What are the recommended browsers to perform eKYC?

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How secure is my data that is processed in eKYC?

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