Can I switch from one contract to another for the new packs? Will I be charged a switching fee?

For Residential Astro Pay TV customers: You may change your contract from e.g., 12-month to 24-month without incurring a switching fee or cancellation fee. However, if you change your contract from e.g., 24-month to 12-month, will be charged a cancellation fee accordingly if still within minimum term (contract) period. No switching fee applicable.

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How are cancellation fee calculated?

What if I would like to change my 12-months commitment period to 24-months? Will it be prorated? How will the commitment period be calculated?

What is the contract period for subscribing to the new packs?

How do I check my contract information?

What if I would like to change my 24-months commitment period to 12-months? Is there a penalty? How will the commitment period be calculated?

How much cancellation fee will I be charged if I downgrade my packs or terminate Astro services before the end of my contract term?

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