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Online Exclusive Deals!

Get the TV packs with more savings when you buy online color!

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Can customers request to have both the Paper Bill and e-Bill at the same time?

No, customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through My Astro web, My Astro app, IVR, and WhatsApp.

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What are the charges for customers who are on multi frequency e.g. every 3 months, every 6 months etc.?

What is the Paper Bill Charge and who will be charged?

How can I check my Astro or Fibre/Broadband bill and outstanding balance?

What happens if I pay more than what is stated in my bill?

Are there any digital bill platforms available for me to check my Astro bills?

How do I switch my Bill Delivery method?

What is this initiative implemented by the Government regarding URL links in SMS?

What are the charges if customer would like to get their bill reprinted?

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

What impact will this due date revision from 30 days to 25 days have on my account?

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